Privacy, Terms & Payments
Last updated 27 July 2026.
01What this is
Sanchari is a campus transport service used by the IIT Hyderabad community, operated in coordination with the IIT Hyderabad Transport Department. It lets you pay a fixed transport service fee and receive a digital boarding pass for campus shuttle and outstation bus services.
This page is an overview. The full policies are on their own pages: Terms & Conditions, Refund & Cancellation Policy, and Privacy Policy.
02Privacy — what we collect
We collect the minimum needed to issue a valid ticket, and nothing else:
- Journey and payment records, including route, departure, fare, payment reference and boarding status. Sanchari does not ask for your name or phone number.
- No cookies, analytics, or trackers are set by this app. Booking recovery links are saved in this browser so you can find your tickets again. The payment gateway has its own privacy practices.
- Hosting logs, short-lived hashed network identifiers and staff check-in records help operate and protect the service. They are not used for visitor analytics.
We never see, store, or have access to your card number, UPI PIN, or bank details — those go directly to our payment gateway (see below).
03Payments
All payments are processed by a licensed payment gateway regulated by the Reserve Bank of India. When online booking is enabled and you continue to payment:
- The fare is fixed by our server based on the route — never something you or your browser can alter.
- The payment gateway's own secure checkout opens to collect payment details. This app never touches your card, UPI, or banking information at any point.
- The payment gateway confirms payment directly to our server before a ticket is considered valid.
The payment gateway's handling of your payment data is governed by its own privacy policy, available on its website.
04Refunds & cancellations
Tickets are non-refundable once issued, except where the trip is cancelled or a ticket fails to work through a fault of this app or the operator — in that case, contact us (below) for a refund.
Fares, timings, and routes shown in the app reflect the best available information from operators and are subject to change without notice.
05Terms of use
- This app is provided as a convenience for booking; it does not operate the buses themselves. Delays, cancellations, or service issues caused by transport operators are outside this app's control.
- You're responsible for carrying valid ID and arriving at the boarding point on time, per each route's terms shown in the app.
- We reserve the right to update these terms, the app, or its features at any time.